Oven Cleaning Richmond Terms and Conditions

These Terms and Conditions set out the basis on which Oven Cleaning Richmond provides professional cleaning services to private and commercial customers in Richmond and the surrounding area. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Customer means the individual or business requesting and paying for the services.

Company means Oven Cleaning Richmond, the provider of the services.

Services means oven and appliance cleaning services, and any related cleaning services supplied by the Company to the Customer, as set out in the booking confirmation.

Premises means the property where the Services are to be carried out.

Technician means any employee, contractor, or representative of the Company who performs the Services.

2. Scope of Services

The Company provides professional oven cleaning and related appliance cleaning services at residential and commercial premises within its service area. The specific scope of work for each booking will be agreed with the Customer at the time of booking and confirmed in the booking confirmation.

Unless explicitly agreed in writing, the Services do not include repair work, electrical or gas engineering, or any service that must legally be carried out by a qualified engineer. The Technician will not dismantle or interfere with any appliance beyond what is reasonably required for safe and effective cleaning.

3. Booking Process

Bookings can be requested by the Customer through the Company’s designated booking channels. A booking is considered a request until it has been confirmed by the Company. The Company reserves the right to decline any booking request at its discretion.

The Customer must provide accurate information when making a booking, including the type and number of appliances, the location of the Premises, access restrictions, parking arrangements, and any particular conditions that may affect the delivery of the Services.

The Company may ask additional questions to ensure that the allocated time and price are appropriate. If information provided by the Customer is incomplete or incorrect, the Company may adjust the quoted price or cancel the booking.

A booking will be confirmed when the Company issues a booking confirmation. This may include the date, time window, price estimate, and description of the Services. The Customer is responsible for checking the booking confirmation and notifying the Company promptly of any errors.

4. Access to the Premises and Customer Obligations

The Customer must ensure that the Technician has safe and timely access to the Premises at the agreed time. The Customer or an authorised adult representative must be present at the start and end of the appointment, unless otherwise agreed in advance.

The Customer is responsible for:

Ensuring that electricity, water, and lighting are available at the Premises for the duration of the visit.

Ensuring safe and unobstructed access to the oven and other appliances to be cleaned.

Providing any necessary instructions for entry, security systems, parking, or restricted access areas.

Securing any valuable, fragile, or personal items that are not relevant to the Services.

If the Technician is unable to access the Premises, or if the conditions at the Premises make it unsafe or unreasonable to carry out the work, the Company may cancel the visit and a cancellation or call-out fee may be charged in accordance with the cancellation terms set out in these conditions.

5. Pricing and Quotations

Prices for the Services may be provided as fixed prices for specific appliance types or as estimates based on the information provided by the Customer. All prices are stated in pounds sterling unless otherwise specified.

The Company reserves the right to adjust the price if:

The information given at the time of booking was incomplete or inaccurate.

The actual condition or size of the appliance differs significantly from what is typical for that appliance type.

The Customer requests additional services during the visit that were not included in the original booking.

Any changes in price will be communicated to the Customer before the Services are carried out or continued. If the Customer does not agree to the revised price, the Company may cancel the booking and apply a reasonable call-out or cancellation charge.

6. Payments and Invoicing

Unless otherwise agreed, payment for the Services is due in full on completion of the work at the Premises. The Company may accept various payment methods such as cash, card payments, or bank transfer, as communicated at the time of booking or during the visit.

For business customers or regular contracts, the Company may issue an invoice with agreed payment terms. If no specific terms are agreed, invoices shall be payable within 14 days from the invoice date.

The Company reserves the right to charge interest on late payments at the statutory rate applicable under UK law, and to recover reasonable costs incurred in seeking to recover overdue amounts.

Ownership of any materials or products supplied as part of the Services remains with the Company until payment is received in full.

7. Cancellations, Rescheduling and Missed Appointments

The Customer may cancel or reschedule a booking by giving the Company reasonable notice via its designated contact methods. To avoid charges, the Customer should give at least 24 hours notice before the scheduled appointment time, unless a different period is expressly agreed.

If the Customer cancels or reschedules with less than 24 hours notice, or fails to provide access to the Premises at the agreed time, the Company may charge a cancellation or call-out fee. The fee will be a reasonable amount intended to cover the Company’s costs and the Technician’s lost working time.

If the Company needs to cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, vehicle breakdown, severe weather, or other events beyond its reasonable control, it will inform the Customer as soon as practicable and offer a new appointment time. The Company will not be liable for any loss arising from such a cancellation, but any prepayments will either be applied to the new appointment or refunded.

8. Service Standards and Customer Satisfaction

The Company aims to provide Services with reasonable care and skill and in line with industry standards for professional oven cleaning. The Technician will use products and methods that are suitable for most conventional domestic and commercial ovens and appliances.

If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, and in any event within 48 hours of the work being completed. The Company may request photos or other details to assess the issue.

Where a justified complaint relates to the quality of the cleaning, the Company may, at its discretion, return to the Premises to re-clean the affected area, offer a partial refund, or provide another appropriate remedy. This does not affect the Customer’s statutory rights.

9. Limitations and Exclusions of Liability

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.

Subject to the above, the Company’s liability for loss or damage arising from the Services is limited as follows.

The Company will not be liable for:

Pre existing damage, defects, or wear and tear to appliances, surfaces, or fixtures, including cosmetic scratches, discolouration, or deterioration caused by age or previous use.

Damage arising from faulty installation, poor maintenance, or manufacturing defects in the appliance.

Loss or damage arising from failure to follow the Technician’s advice or instructions regarding the use of the appliance after cleaning.

Any indirect or consequential loss, including loss of profit, loss of business, or loss of enjoyment.

The Company’s total liability for any claim relating to the Services shall not exceed the total price paid by the Customer for the specific appointment giving rise to the claim.

The Customer must report any damage allegedly caused by the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services. The Company may request evidence and an opportunity to inspect the damage before any remedial action or compensation is agreed.

10. Health, Safety and Environmental Matters

The Company and its Technicians will adhere to applicable health and safety requirements when providing the Services. The Technician may refuse to undertake any activity that they believe would present a risk to their safety, the safety of others, or cause unreasonable damage to the Premises or property.

The Customer must notify the Company in advance of any health and safety concerns at the Premises, including the presence of hazardous materials, pests, or structural risks. The Company reserves the right to cancel or suspend the Services if such risks are identified, and a reasonable fee may be charged where appropriate.

11. Waste Handling and Environmental Regulations

The Company will handle and dispose of waste generated during the cleaning process in compliance with relevant UK waste and environmental regulations.

Where waste such as used cleaning materials, packaging, or removable oven parts needs to be taken away from the Premises, this will be done in accordance with applicable waste rules and guidance. Certain types of waste may need to remain at the Premises for collection by the local authority or a licensed waste carrier, and the Company will advise the Customer accordingly where relevant.

The Customer agrees not to request or insist that the Technician disposes of any waste in a manner that would breach waste disposal regulations or local authority requirements. The Company may refuse to remove or dispose of items that cannot legally or safely be handled within the scope of the Services.

12. Appliances, Materials and Guarantees

The Company uses cleaning products and methods selected for effectiveness and suitability for common oven and appliance finishes. If the Customer has any specific sensitivities, preferences, or concerns regarding cleaning products, they must inform the Company before the appointment so that alternative products can be considered where possible.

Any manufacturer’s instructions or guarantees relating to the appliance remain the responsibility of the Customer. If the manufacturer’s guidance specifies that particular cleaning products or methods should not be used, the Customer must inform the Company in advance. The Company cannot be held liable for any effect on a manufacturer’s warranty where such information has not been provided.

13. Data Protection and Privacy

The Company will collect and use personal information about the Customer only as necessary to manage bookings, provide the Services, and handle payments and communications. This may include the Customer’s name, address, contact details, and details of the Services provided.

The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary to deliver the Services, process payments, comply with legal obligations, or where the Customer has given consent.

14. Force Majeure

The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, power outages, transport disruptions, accidents, emergencies, or government restrictions.

If such an event occurs, the Company will notify the Customer as soon as reasonably practicable and will take reasonable steps to resume or rearrange the Services once the event has passed.

15. Amendments to these Terms

The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to bookings made after the updated version has been published or made available to the Customer. For ongoing or long term service arrangements, the Company will inform the Customer of any significant changes.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where this does not reduce the standard of the Services.

These Terms and Conditions, together with the booking confirmation and any written variations agreed between the parties, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous agreements, understandings, or representations.